Frequently Asked Questions
Everything you need to know about shopping with Gearshop NZ
What are your shipping rates and delivery times within New Zealand?
We offer flat-rate shipping across NZ with delivery typically taking 2-4 business days. Rural deliveries may require an additional 1-2 days. Tracking details are emailed as soon as your order is dispatched.
Can I return an item if I change my mind?
Yes, we offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return.
Do you offer international shipping?
Currently, Gearshop NZ focuses on serving the New Zealand market. We do not offer direct international shipping through our website at this time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and popular 'Buy Now, Pay Later' options like Afterpay and Laybuy.
Are your products covered by a warranty?
Absolutely. All products sold by Gearshop NZ are covered by the New Zealand Consumer Guarantees Act, plus any additional manufacturer warranties that apply to specific brands.
How can I track the status of my order?
Once your order is processed, you will receive an automated email containing a tracking link. You can also log into your Gearshop NZ account to view your order history and current status.